[Owners need to] be the visionary but we still have to hold people accountable,” she says.
Being accountable is about paying attention to things like cords that could be trip hazards, and heavy objects placed too high for a young child. Proactively addressing potential hazards is a vital part of our daily routines.
As an owner, consistently stressing the importance of these everyday things helps to emphasise your expectations. Darby says your staff will recognise their role and the importance of ensuring safety for all.
2. Empower your people to share your vision
At the same time, giving your team the tools to ensure your vision filters through creates a shift in mindset from working “in” the business to working “on” business.
“With the decrease in qualified applicants, we’re fishing in each other’s pond so now more than ever you’ve got to support your people and give them the tools to simplify their job so they can really enjoy the experience of early childcare,” says Darby.
This can be done by identifying and nurturing the rising stars on your team to help you pass the “leadership shadow” and increase awareness of what’s most important.
“People get bored so you have to invigorate the environment just a little to provide the challenge so they want to be with you,” she says.
These people want to work for organised operators so create procedures that allow them to go back, self reinforce and become empowered through continual improvement.
Darby says the “dynamic tension” created among team members as a result of consistent standards will also support you in maintaining best practice across your organisation.
3. Monitor and follow up your vision
Monitoring your best practice standards is the final and most difficult step.
This step involves bringing all of the things you’re doing together online so you can have real-time visibility and peace of mind that compliance is being performed, nothing is falling through the cracks and best practice is being followed.
With 1Place Childcare, photos are time and date stamped while smart workflows allow new employees to understand what you’re trying to achieve with best practice by clicking on helpful video tutorials, information links, or images to support the question.
From a management perspective, dashboards that are accessible from mobile, no matter where you are, give you a visual representation of what tasks are completed or partially completed in real-time. Further, from the same dashboard, you can drill down and see the details by day, by location, and even by room.
With automated and enhanced compliance processes, you can work to reduce injuries, protect your reputation and increase profits all while creating more time for your team members to focus on what we’re all here for – nurturing the most delicate members of society.
Watch the Webinar Here